Question 1

T-Shirt Size Guide?

Accepted Answer

Question 2

Do you take returns?

Accepted Answer

Due to the hand-made nature of our T-Shirts, we normally do NOT accept returns.   HOWEVER, an item will be considered for return only on the grounds of:   Damages to the product incurred while in transit with Royal Mail, or if an item has been lost in its entirety during the postage process. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot accept returns and cannot offer you a refund or exchange.   The quality of our products is really important to us and we want our customers to have the best experience possible, therefore we quality control check all our products before shipping them out to you. Contact us if there is any problem with your order and we will try our best to help.

Question 3

How do I wash my hand-printed t-shirt ?

Accepted Answer

Turn your T-Shirt inside-out and wash on a 30 degree wash to help protect the environment and your t-shirt !

Question 4

Who designs your work?

Accepted Answer

All t-shirts, tote bags are designed by us, and then screenprinted by us ! We do this by hand in in our home studio.

Question 5

What if an item is out of stock?

Accepted Answer

As our T-shirts are  hand-made, we will get to making more as quickly as possible!   We can keep you notified as to when the item you desire is coming back into stock:   You can do this by signing up to an email notification to let you when the item you are interested in comes back into stock - this option 'back in stock request' should appear when you try to add the item to your basket.

By Cameron Twins Art

NEON WKND Ltd

FAQ

@NEONWKND